Return Policy
At Book Mark B., we want you to love your purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in original condition
- Free from damage, stains, or signs of wear
- Returned with original packaging and accessories
To start a return, please contact:
Please include your order number and the reason for your return.
Personalized & Custom Products
Custom-made, personalized, or specially commissioned products are generally not eligible for return or exchange, unless they arrive damaged or defective.
Natural Leather Products
Many of our products are made from genuine vegetable-tanned leather.
Natural variations in color, grain, texture, pores, wrinkles, and markings are normal characteristics of genuine leather.
Leather may also change color or develop a patina with use.
These natural characteristics are not considered defects and are not grounds for a return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once your return is received and inspected, we will notify you of the result.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.
Return Shipping
For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.
If the return is due to an incorrect, damaged, or defective item, Book Mark B. will provide an appropriate return solution.
Exchanges
If you would like to exchange an item, please contact us at:
Depending on product availability, we may process the request as an exchange or refund followed by a new order.
Final Sale Items
Items clearly marked as Final Sale are not eligible for return or exchange unless they arrive damaged or defective.
Questions?
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@bookmarkblogs.com
We typically respond within 1–2 business days.
Book Mark B.
Write Your Journey. Keep Your Memories.